1. Delivery Policy
Al- Huzaifa Furniture LLC “Al-Huzaifa” seeks to attempt delivery of any product bought online over the website within the following guidelines:
1.1. After the order is placed online and invoice is generated, the customer will receive a call from a customer service agent to schedule the delivery time and date. In case of any changes or to reschedule the delivery, customer to inform 2 days prior to the scheduled delivery date. Delivery would then be scheduled to the next available slot.
1.2. After placing order, delivery will be made within maximum of 5 (five) working days.
1.3. Without prejudice to the above, customers acknowledge that delivery times could differ and become prolonged due to uncontrollable events or incidents. The customers shall be notified of any such delay and will be informed regarding the next available slot for delivery
1.4. Customers shall be solely responsible for providing the correct and accurate address details for delivery. Al Huzaifa shall not be responsible for any delays in the shipping of the ordered and purchased product, misplacement of the product or the incorrect delivery of the product if it is due to the fault of the customer or due to inaccurate or false information being provided by the customer.
1.5. Risk of loss and title for the products purchased online from Al Huzaifa shall be transferred to the customer at the time of delivery of the purchased product to the customer.
1.6. Customers are required to examine the product meticulously before signing the receipt.
1.7. Customers are deemed to have received the product(s), examined it/them, and acknowledge it is/they are free of any visible faults or undisclosed issues upon signing the receipt at the delivery location. In the event the product is faulty, please immediately notify Al Huzaifa at [firstname.lastname@example.org/ 600 575754].
2. Delivery Charges
The delivery charges applicable on the customers are as follows:
2.1. Bills with amount AED 2000/- and above will have free delivery to the following areas -Dubai, Abu Dhabi, RAS Al Khaimah, Fujairah, Al AIN, Ajman, Umm al Quwain and Khorfakkan.
2.2. Bills less than AED 2000/- Customer will be charged AED 100 for Delivery to Dubai, Sharjah, Ajman, Umm Al Quwain. And AED 200 for delivery to Abu Dhabi, Al Ain, Fujairah, Khorfakkan and RAS Al Khaimah.
2.3. For West Areas: AL WAGAN, AL SILA, MADINAT ZAYED, BU HASA, AL RUWAIS, ASAB, AL KHIS and Al HAMRA AED 600 shall be chargeable as delivery fees, if the total amount of the bill is less than 20,000 AED and free if above 20,000 AED.